Here is a clear, professional, and customer-friendly Returns & Refunds page written to align with Tommág Haircare’s policies, brand tone, and Nigerian e-commerce standards, while also protecting your business.

Returns & Refunds Policy

At Tommág Haircare, your satisfaction matters to us. We are committed to providing high-quality, professionally formulated haircare products and a smooth shopping experience. Please read our Returns & Refunds Policy carefully before making a purchase.

Eligibility for Returns

Due to the personal care nature of our products and for hygiene and safety reasons, we do not accept returns on opened or used products.

However, you may be eligible for a return or replacement if:

  • You received the wrong product

  • Your item arrived damaged, leaked, or defective

  • Your order was incomplete or incorrect

All claims must be reported within 24 hours of delivery.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used products

  • Products damaged due to misuse or improper storage

  • Items purchased during sales, promotions, or clearance

  • Gift cards or promotional items

How to Request a Return

If your order qualifies for a return or replacement, please follow these steps:

  1. Contact our customer care team within 24 hours of receiving your order

  2. Provide:

    • Order number

    • Clear photos or video showing the issue

    • Description of the problem

  3. Our team will review your request and respond within 1–2 business days

📧 Email: tommagenterprise@gmail.com
📞 Call / WhatsApp: +234 913 557 1371

Refunds Policy

Refunds are only processed if:

  • The product is confirmed defective or incorrect

  • The issue is verified by our quality team

Refund Method

  • Approved refunds will be processed via the original payment method

  • Refunds may take 5–10 business days to reflect, depending on your bank

Please note:

  • Shipping fees are non-refundable

  • Processing or bank charges may apply where necessary

Replacement Policy

Where applicable, we may offer:

  • A product replacement instead of a refund

  • Replacement delivery within 3–7 business days, depending on location

We reserve the right to determine whether a refund or replacement is most appropriate.

Order Cancellations

  • Orders can only be canceled before processing or dispatch

  • Once an order has been shipped, it cannot be canceled

To request a cancellation, contact us immediately after placing your order.

Damaged Packages Upon Delivery

If your package appears damaged at the point of delivery:

  • Please do not accept the package

  • Inform the delivery agent immediately

  • Contact our support team with evidence

Our Commitment to You

At Tommág Haircare, we prioritize:
✔ Product safety
✔ Customer satisfaction
✔ Transparency and fairness

We encourage customers to review product descriptions and usage guidelines carefully before purchasing. If you need help choosing the right product, our team is always happy to guide you.

Tommág Haircare
Healthy hair begins with informed care.